PRODUCT STRATEGY
DESIGN LEAD
UX MANAGER
SERVICE DESIGNER
Qualitative Data
Maile is someone I’ve consistently turned to for advice and perspective. She has a talent for cutting through complexity and advocating for what’s right — whether that’s pushing back on unnecessary customizations in favor of out-of-the-box solutions, or championing user-centered design when others lose sight of the end user. Her expertise in leading workshops and design on large-scale client engagements makes her an invaluable asset on any project.
Ian S.
Experience Architect, Salesforce
She combines exceptional UX expertise with a genuine passion for work that makes a difference in people’s lives. Any team would benefit from having her.
Satya M.
Senior Technical Architect, Salesforce
Maile’s professionalism and expertise made a lasting impression.
When contract negotiations risked losing her from the engagement, client leadership specifically advocated to extend her contract. The technical team openly talked about “the importance of UX”—a testament to how she elevated design thinking across the program.
Satya M.
Senior Technical Architect, Salesforce
When a high-stakes Health Cloud initiative launched for a National retailer, Maile was the first person I recruited to lead UX design and strategy. Maile thrives in ambiguity. Whether facilitating executive workshops, coordinating across teams, or navigating complex delivery challenges, she consistently brought a calm, solutions-oriented mindset.
Marc C.
Senior Engagement Director, Salesforce
Maile brings a rare combination of research depth, design skill, and strategic thinking to her work. She makes projects better and teams stronger. I’d jump at the chance to work with her again.
Sophia N.
Change Management Director, Salesforce
Maile was the Lead UX Designer on [a project we worked on and] I was consistently impressed by how she could take messy, complicated problems and turn them into clear, elegant solutions...
She’s a strong advocate for users and great design, but she’s also practical about constraints and timelines. She knows when to push and when to collaborate toward the best possible solution. That made her a joy to partner with, even when things got complicated.
Sophia N.
Change Management Director, Salesforce
Maile didn’t just build great Figma prototypes; she was savvy about the tech. When we hit a massive curveball mid-project and realized the client’s platform was still running on a legacy framework, Maile immediately pivoted her design roadmap to ensure our recommendations were actually buildable...”
Robin E.S.
Senior Manager, XS Salesforce
Maile and I spent over a year working together on a massive healthcare implementation… I can honestly say she was the glue that held the UX and technical sides together. As our UX Design and Strategy Lead…she provided the strategic roadmap that made our delivery possible.
Donald M.
Technical Engagement Manager, Salesforce
[Maile] is a big picture thinker who isn’t afraid to get her hands dirty in the details. One moment, she is shaping a high-level design strategy and the next, she is meticulously refining all of the microscopic details that make an experience meaningful…Under her guidance, stakeholders don’t just align on a vision—they are made to understand what she sees: a deeply human experience at the center of every digital one.
Eric Y.
Business Strategy Director, Salesforce
Case Studies
** NDA case studies include placeholder images.
