Case Studies
Designing the North Star Vision for a First-of-Its-Kind Community Health Program [NDA]
My UX strategy and design became the north star for a Fortune 100 retailer's greenfield healthcare program— reducing technical rework by 75%.
Lead UX Strategy & Design
Directed Research & Synthesis
Enterprise B2B/C Design
Designing the North Star Vision for a First-of-Its-Kind Community Health Program [NDA]
My UX strategy and design became the north star for a Fortune 100 retailer's greenfield healthcare program— reducing technical rework by 75%.
Lead UX Strategy & Design
Directed Research & Synthesis
Enterprise B2B/C Design
Modernizing a Federal Agency’s 27-Year-Old Legacy System [NDA]
Directed UX discovery and strategy to define the holistic UX vision for the modernization of a federal agency's legacy ecosystem.
Lead UX Strategist
Stakeholder & Team Alignment
Enterprise B2B/C Design
Salesforce: Modernizing a Federal Agency’s 27-Year-Old Legacy System
Directed UX discovery and strategy to define the holistic UX vision for the modernization of a federal agency's legacy ecosystem.
Lead UX Strategist
Stakeholder & Team Alignment
Enterprise B2B/C Design
Modernizing a Federal Agency’s 27-Year-Old Legacy System [NDA]
Directed UX discovery and strategy to define the holistic UX vision for the modernization of a federal agency's legacy ecosystem.
Lead UX Strategist
Stakeholder & Team Alignment
Enterprise B2B/C Design
Fortune 200 F&B Retailer’s Licensee Portal Overhaul [NDA]
Directed UX strategy and discovery through solution blueprinting to consolidate a fragmented, legacy intranet into a unified, licensee portal on Salesforce Experience Cloud.
Lead UX Researcher
UX Vision & Strategy
Directed Usability Testing
Fortune 200 F&B Retailer’s Licensee Portal Overhaul [NDA]
Directed UX strategy and discovery through solution blueprinting to consolidate a fragmented, legacy intranet into a unified, licensee portal on Salesforce Experience Cloud.
Lead UX Researcher
UX Vision & Strategy
Directed Usability Testing
Onfleet B2B SaaS - Product Design to Establishing a UX Program and Team
Increased Onfleet's product maturity as UX Manager by defining the organization's UX vision and strategy, hiring a team of designers, establishing a research program, leading product design, and collaborating across all teams.
End-to-End Product Design
UX Team Creation & Product
UX Management / Ops
Onfleet B2B SaaS - Product Design to Establishing a UX Program and Team
Increased Onfleet's product maturity as UX Manager by defining the organization's UX vision and strategy, hiring a team of designers, establishing a research program, leading product design, and collaborating across all teams.
End-to-End Product Design
UX Team Creation & Product
UX Management / Ops
Rebuilding Trust: Redesigning the Affordable Housing Application Process for the People Who Need It Most
As the lead UX Code for America Fellow working with the Santa Monica Housing Authority (SMHA), I directed and transformed the organization's affordable housing application process through user research.
End-to-End Product Design
UX Lead
Product Strategy
Rebuilding Trust: Redesigning the Affordable Housing Application Process for the People Who Need It Most
As the lead UX Code for America Fellow working with the Santa Monica Housing Authority (SMHA), I directed and transformed the organization's affordable housing application process through user research.
End-to-End Product Design
UX Lead
Product Strategy
** NDA case studies include placeholder images.
